Quick & Reliable Tech Support in Hebden Bridge

When you just need it fixed, without the fuss or jargon. Available for home visits across Hebden Bridge and surrounding areas.

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See Common Issues ➜

Photo illustrating a DBS checked cirtificat and a picture of a hand writing the words fully insure on a notepad with a green tick

When Technology Won’t Behave

We’ve all been there…

The printer that won’t print
The WiFi that keeps dropping out
The endless pop-ups and updates
The email that’s suddenly stopped working
The computer that’s grinding to a halt

You don’t always need to learn how it works – sometimes you just need it fixed. We’ll sort it out.

Why Choose Our Tech Support?

Digital peace of mind a picture of a lady giving a group tutorial on how to utilise a piece of tech

Unlike generic computer classes or helpful friends and relatives who “go too fast”, we provide:

Local & Trustworthy: Based in Old Town / Wadsworth, serving our local Hebden community
Clear Pricing: No hidden fees or surprise charges
Plain English: No technical jargon
Swift Solutions: We focus on fixing, not just explaining
Prevention Tips: Simple advice to stop problems recurring

What our clients said

Common Problems We Solve

Device Issues

Slow computers and tablets
Battery problems
Storage full warnings
Software Updates
Basic hardware repairs
Device setup and updates

Internet & Communication

WiFi connectivity
Email problems
Printer setup
Video calling issues
Smart TV connection
Mobile Data problems

Software & Security

New Device Setup
Pop-up problems
Email Setup
App installations
Basic data recovery
System clean-up

When to Call Us

Good Times to Get in Touch

✦ Printer won’t connect for an important document
✦ Email stopped working
✦ Device running extremely slowly
✦ New device needs setting up
✦ Pop-ups won’t go away
✦ Storage is full
✦ Anything app or software related

When to Seek Alternative Help

✦ Physical damage to devices
✦ Hardware repairs needed

Emergency Support

Need Urgent Help?

While we’re not an emergency service, we understand that some tech problems can’t wait. We offer:

✦ Same-day appointments when available
✦ Priority booking for existing clients
✦ Remote support options where possible

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Transparent Tech Support

Our Rates & Commitments

Standard Support

£30 per hour
✦ Minimum 1 hour booking
✦ Most issues resolved in 1-2 hrs.

Out Of Hours Emergency Tech Support

✦ £50 for the first hour
✦ £40 per additional hour
✦ Evening and weekend calls available
✦ Express service for urgent requests

Book a Support Session ➜

How It Works

1. Get in Touch: Call, email, or use our contact form
2. Brief Assessment: We’ll ask a few simple questions about the problem
3. Book a Visit: Usually within 72 hours (same day for emergencies)
4. Problem Solved: We’ll fix the issue and explain what went wrong
5. Prevention: Simple tips to prevent future problems

Our Promise To You

✦ We’ll always try the simple solutions first
✦ No unnecessary work or upselling
✦ Clear explanation of what went wrong
✦ Honest advice about repair vs. replacement
✦ Follow-up support if needed

Frequently Asked Questions

Do I need to prepare anything before you arrive?

Don’t worry about preparing too much – we’re used to helping in all sorts of situations! If possible, just:

✦ Have your devices switched on (but don’t worry if you can’t)
✦ Notes on any error messages you need assistance with
✦ Keep any relevant passwords handy if you have them
✦ Have a cup of tea ready if you’d like one!

We often start with a friendly chat to understand what’s been happening, so any details about when the problem started or what might have triggered it can be helpful. But if you’re not sure, that’s absolutely fine – we’re here to investigate and help, not to test your tech knowledge!

What if you can’t fix my problem?

We believe in absolute transparency – if we can’t fix something, you won’t pay a penny. That’s our “No Fix, No Fee” guarantee.

However, this rarely happens because we usually find either:
✦ A solution to the immediate problem
✦ A workaround that gets you back up and running
✦ A clear diagnosis of what’s wrong and what needs to be done

If we can’t fix something on the spot we will:
✦ Explain exactly what’s wrong in plain English
✦ Provide you with options and recommendations
✦ Give you an estimate of any additional costs (if needed)
✦ Help you find the most cost-effective solution

We’ll never leave you hanging without a clear path forward.

Do you only fix computers, or can you help with other devices too?

We help with virtually any technology you might have in your home, including:

Common Devices:
✦ Computers and laptops (Windows or Mac)
✦ iPads and tablets
✦ Smartphones (iPhone or Android)
✦ Printers and scanners
✦ Smart TVs and streaming devices
✦ WiFi routers and internet equipment

Smart Home Devices:
✦ Smart speakers (Alexa, Google Home)
✦ Smart lighting
✦ Video doorbells
✦ Smart thermostats
✦ Security cameras

And More:
✦ Digital cameras
✦ E-readers (Kindle, etc.)
✦ Music systems
✦ Gaming consoles
✦ Any other tech causing you trouble!

If you’re unsure about whether we can help with a specific device, just ask. Even if it’s something we don’t specialise in, we can often provide guidance or find trusted sources of information to fix it for you.

I’m worried about my personal data. How do you ensure privacy?

We treat your personal data with the same care and respect we’d want for our own family members. Here’s our commitment to you:

Privacy Protocols:
✦ We never access personal files without your explicit permission
✦ You can watch everything we do on your devices
✦ We’ll explain what we need to access and why
✦ We sign out of any accounts we need to test
✦ We don’t store any of your passwords or personal information
✦ No information leaves your property

Security Measures:
✦ DBS (criminal record) checked for your peace of mind
✦ Fully insured for professional tech support
✦ Adherence to UK GDPR requirements
✦ Secure tools and diagnostic software
✦ Written privacy policy available on request

We’re happy to explain our process in detail before we begin and answer any specific privacy concerns you might have.

What forms of payment do you accept?

We aim to make payment as convenient as possible for you:

Payment Methods:
✦ Cash
✦ All major debit and credit cards
✦ Contactless payments
✦ Bank transfers
✦ PayPal

Documentation:
✦ Digital receipts sent via email
✦ Printed receipts available on request
✦ Detailed invoices for business clients
✦ Gift voucher redemption

We can also arrange special payment plans or timing for larger projects – just ask!

Your Local Tech Wizards

Pictures of the two tech tutors entitled Mike Thomas and Joe Wells on a green background with fading in the corners

Swift Solutions from Friendly Faces

When technology lets you down, turn to HebdenTech. Mike and Joe aren’t just tech experts – they’re your neighbours, committed to keeping our community connected and frustration-free.

Mike brings a wealth of experience from his time as an Apple Store Genius, coupled with decades of technology tinkering. His background in teaching accessible tech to visually impaired students has honed his ability to explain complex concepts clearly, and find solutions to really technical problems.

Joe blends Welsh warmth with years of care work experience, making him uniquely suited to help those feeling overwhelmed by tech troubles. His knack for explaining tricky concepts in plain English ensures you’ll not only get your problem fixed but also understand what went wrong and how to prevent it happening again.

Why We Do This ➜

Hear From Our Community ➜

Make Technology Work for You, Not Against You

Technology should make your life easier, not harder. When it’s not behaving, it’s more than just frustrating – it can stop you from connecting with loved ones, managing important tasks, or simply enjoying your day. We’re not just here to fix your tech; we’re here to restore your peace of mind.

We understand that technology can feel intimidating, but we promise there’s no judgment here. Our goal isn’t to turn you into a tech expert – it’s to help you feel in control and able to use your devices without fear or frustration.

With patient guidance and clear, jargon-free explanations, we’ll help you accomplish what matters to you. We’re ready to help you gain the digital confidence you need, at your own pace.

Get in Touch ➜