New Tech Setups and Data Transfers

If you have old laptops or desktop computers and it’s time to upgrade, we can help you set everything up and get you familiarised with the new machine.

an image of an older couple, opening a box of new tech with the captions "New tech?" on the top left, then in the bottom right "support you can count on"

Starting Fresh Shouldn’t Be Stressful

Protect Yourself in the Digital Age

Getting new technology should be exciting, not overwhelming. Whether it’s a gift from family or an upgrade you’ve chosen yourself, we’ll help you set everything up just the way you like it, transfer what matters most, and make sure you’re comfortable using your new device.

“When my children bought me a new iPad, I was terrified of losing all my photos from the old one. Mike transferred everything across and showed me where to find it all. Such a relief!”
Barbara, 70, Mytholmroyd

an image of a person smashing a laptop with a metal hammer with the title "new tech, no frustration" then on the bottom "we'll get it right from the start"

Why Trust Us with Your Digital Safety?

pictures of a notepad with the words Fully Insured written on the top half of the image. on the bottom half an image of a DBS certificate with the caption DBS cleared, Trust Assured

Local & Vetted: DBS checked, insured, and well-known in the Hebden Bridge area
Trusted References: Endorsed by local establishments and previous clients
Tech Expertise: Specialised knowledge in setting up and optimising various devices
Plain Language Approach: We explain new technology without confusing jargon
Personalised Solutions: Tailored setup and training for your specific needs and preferences
Ongoing Support: We don’t just set it up and leave – we’re here for continued assistance

What our clients said

Common Problems We Solve

New Device Setup

Initial configuration
WiFi connection
Email setup
Essential apps installation
Security settings
Basic training included

Data Transfer

Photos & albums
Contacts & calendars
Important documents
Email history
Favourite apps
Saved passwords

Personalisation

Accessibility Features
Text size adjustment
Sound & notification setup
Accessibility features
Favourite shortcuts
Custom backgrounds

Defend Your Digital World

Expert security assessments and family-oriented safety measures

Pricing

£60 all inclusive
✦ Most setups completed within 1-2 hours
✦ Includes basic training

What’s Included

✦ Full device setup
✦ Data transfer
✦ Email configuration
✦ Essential apps installation
✦ Basic security setup
✦ 30-minute familiarisation session
✦ Written guide to your new setup

Special Support for Gifts

Buying Tech for a Loved One?

We offer pre-purchase advice and can coordinate with family members to ensure the perfect setup. We can even:

✦ Advise on suitable devices
✦ Pre-configure before gifting
✦ Provide gift certificates for setup services
✦ Coordinate with multiple family members
✦ Ensure a smooth transition

See vouchers ➜

Frequently Asked Questions

How do I know if I need a new device?

There are several clear signs that it might be time for an upgrade:

Common Signs:
✦ Your device has become frustratingly slow
✦ Apps take ages to open or frequently crash
✦ You see “unsupported browser” messages on websites
✦ You can’t install the latest security updates
✦ Websites don’t display properly anymore
✦ You’re running out of storage and can’t add more
✦ Battery life is very poor (for mobile devices)

However, sometimes a slow device just needs a good clear-out or some optimisation. During our assessment, we’ll help you understand whether:

✦ Your current device can be improved with some maintenance
✦ It’s more cost-effective to upgrade
✦ You might benefit from a different type of device altogether, more suited to your needs.

Can you help me choose a new device?

Absolutely! We offer independent, personalised device recommendations based on:

Our Process:
✦ We’ll discuss how you currently use technology
✦ Understand what frustrates you about your current device
✦ Learn about any specific needs (like larger text, easier navigation, or creative endeavours)
✦ Consider your budget and long-term plans
✦ Explain the pros and cons of different options

Being independent advisors means we’re not tied to any particular brand or store. We can recommend:
✦ The most suitable type of device (tablet, laptop, desktop, etc.)
✦ Specific models within your budget
✦ Where to get the best value for your money
✦ Which features are worth paying extra for (and which aren’t)

Want to know what other helpful technology is available?

Beyond your main device, there are many clever gadgets and accessories that can enhance your digital experience and make life easier. Here’s what we often recommend:

Health & Safety:
✦ Smart watches that monitor heart rate and activity
✦ Emergency alert devices with fall detection
✦ Health monitoring devices that sync with your phone
✦ GPS tracking devices for peace of mind

Comfort & Accessibility:
✦ Larger keyboards with easier-to-read keys
✦ Ergonomic mice and trackpads for comfortable use
✦ Stylus pens for easier tablet navigation
✦ Screen magnifiers and reading aids
✦ Voice-controlled smart speakers for hands-free help

Family Connection:
✦ Digital photo frames that family can update remotely
✦ Video calling devices with simplified controls
✦ Smart displays for easy family messaging
✦ Tablets specifically designed for senior users

Helpful Extras:
✦ Printers that actually work without the faff
✦ External storage for worry-free backups
✦ Mobile phone stands and holders
✦ Cable management solutions to keep things tidy
✦ Screen stands for comfortable viewing angles

We can help you choose, set up, and learn to use any of these accessories. Sometimes it’s these additional tools that make the biggest difference in how comfortable and confident you feel with technology. During our initial consultation, we can discuss which accessories might benefit you based on your specific needs and interests.

Will I lose all my data if I get a new device?

Not at all! We take extra care to ensure all your important information moves safely to your new device.

Here’s our process:
We first backup your old device if possible (just to be extra safe)
We transfer everything important:
✦ Photos and videos
✦ Contacts and calendars
✦ Documents and files
✦ Email accounts
✦ Passwords (if stored securely)
✦ App data where possible

As an added safety measure, we don’t erase anything from your old device until you’re completely satisfied everything has transferred correctly to your new one. This gives you peace of mind knowing there’s always a backup if needed.

How long does the setup and data transfer process take?

We offer a flat-rate fee because we want you to feel relaxed about the process, not watching the clock. Here’s what to expect:

Typical Timings:
✦ Basic setup and essential transfers: 1-2 hours
✦ Larger data transfers (lots of photos/videos): 3-4 hours
✦ Complex setups (multiple devices/accounts): 4+ hours, may require requiting.

Our Process:
✦ Initial setup and account configuration (30-45 minutes)
✦ Data transfer (varies based on amount)
✦ Essential app installation and setup
✦ Verification and testing
✦ Tutorial on using your new device

For very large transfers, we might set up the transfer and return later in the day to complete the setup, saving you from having to sit through the whole process.

Can you help me recycle my old device?

Yes! We’re committed to environmentally responsible tech disposal. Here’s how we can help:

Security First:
✦ Securely wipe all personal data
✦ Remove all accounts and passwords
✦ Reset to factory settings
✦ Provide documentation of the wiping process

Recycling Options:
✦ Local electronics recycling centres
✦ Manufacturer take-back schemes
✦ Charitable donations (if the device is still usable)
✦ Parts recycling programmes

We can also advise if your old device might have some resale value, or if it could be repurposed (like using an old tablet as a digital photo frame or media player).

What forms of payment do you accept?

We aim to make payment as convenient as possible for you:

Payment Methods:
✦ Cash
✦ All major debit and credit cards
✦ Contactless payments
✦ Bank transfers
✦ PayPal

Documentation:
✦ Digital receipts sent via email
✦ Printed receipts available on request
✦ Detailed invoices for business clients

We can also arrange special payment plans or timing for larger projects – just ask!

Your Local Tech Setup Specialists

Pictures of the two tech tutors entitled Mike Thomas and Joe Wells on a green background with fading in the corners

Smooth Transitions to New Technology

When it’s time to embrace new devices, turn to HebdenTech. Mike and Joe aren’t just tech experts – they’re your neighbours, committed to making technology work for our community.

Mike brings a wealth of experience from his time as an Apple Store Genius, coupled with decades of technology tinkering. His background in teaching accessible tech to visually impaired students has honed his ability to explain new device features clearly, and find solutions to even the trickiest setup challenges.

Joe blends Welsh warmth with years of care work experience, making him uniquely suited to help those feeling overwhelmed by new technology. His knack for explaining complex features in plain English ensures you’ll not only get your new devices set up but also feel confident using them day-to-day.

Why We Do This ➜

Hear From Our Community ➜

Make Technology Work for You, Not Against You

You’ve seen how we help people just like you feel more comfortable and confident with their devices. Whether you want to stay in touch with family, manage your daily tasks, or simply stop feeling overwhelmed by technology, we’re here to guide you – one small step at a time.

We understand that technology can feel intimidating, but we promise there’s no judgment here. Our goal isn’t to turn you into a tech expert – it’s to help you feel in control and able to use your devices without fear or frustration.

With patient guidance and clear, jargon-free explanations, we’ll help you accomplish what matters to you. We’re ready to help you gain the digital confidence you need, at your own pace.

Get in Touch ➜