Our community deserves technology that empowers, not excludes. We’re creating the solution.
From the heart of Hebden Bridge, we’re tackling one of today’s most pressing social challenges: ensuring no one is left behind by the ever-accelerating digital revolution. Hebden Tech Tutors exists to create genuine digital equity in our community – from helping all members of our society, to empowering local businesses and community groups to thrive in the digital economy.
We’re not just tutors. We’re community builders, digital equity advocates, and your local ‘techies‘ that are creating a more connected Calder Valley.
The Digital Divide is Real
and it’s not just our local problem.
In our vibrant Calder Valley communities –
from Todmorden to Sowerby Bridge- a silent divide is growing. While some thrive in our digital age, too many of our neighbours, local businesses, and community organisations are being left behind.
✦ 65% of local seniors report feeling anxious about using essential online services
✦ Small businesses struggle to compete without digital presence or essential software
✦ Community groups miss vital opportunities and funding due to tech barriers
✦ Rural isolation is amplified when digital confidence is lacking
This isn’t just about teaching people to use computers.
It’s about ensuring every member of our community can:
✦ Use ‘online-first’ services for health, banking and other necessities that require internet use.
✦ Connect with loved ones without fear and overwhelm
✦ Participate fully in modern life and find up-to-date information only accessible online.
✦ Contribute their skills and wisdom to our digitally-obsessed future
Our Approach:
Community-Centred Tech Empowerment
We’re not just another tech support service. We’re building a community-focused movement that puts people before profit and understanding without upselling.
For Individuals
We provide patient, personalised support that transforms tech anxiety into digital confidence. From grandparents needing to upgrade to modern devices to regular tech tutoring sessions with a dedicated learning plan, we ensure no one faces the digital world alone.
For Local Organisations
We also act as strategic partners for businesses, charities, and community groups – not to create dependency and become their IT outsourced department, but to build their internal digital capabilities. We teach, we guide, we empower. Our most common projects involve getting the most out of your workspaces (Microsoft 365/ Google / Apple) and learning about available A.I. tools at your disposal.
For Our Communities Future
We’re actively exploring establishment as a Community Interest Company (CIC), formalising our commitment to reinvest in local digital inclusion initiatives and ensuring our social mission remains at the heart of everything we do. There aren’t many ‘techies’ who go community-first. Join us on a journey as we fulfil our mission (link coming soon)
Meet Your Local Technology Tutors
We’re a local team, based in Old Town, Hebden Bridge, passionate about empowering our community through technology.
Mike Thomas Czerniak
Strategic Director & Tech Innovation lead
Mike brings a unique blend of cutting-edge tech expertise and deep community roots to Hebden Tech Tutors. His journey from teaching accessible technology to the visually impaired to developing AI-powered process solutions gives him an unparalleled perspective on making technology work for everyone.
Originally from Gdansk, Poland, Mike moved to the UK permanently in 2005. Currently serving as Digital Marketing Manager & AI Developer at Peak PEO alongside his commitment to Hebden Tech Tutors, Mike ensures we stay at the forefront of technological innovation while never losing sight of human needs. His methodical approach and strategic vision shape our long-term community impact plans.
Specialisms:
✦ Digital strategy for community organisations
✦ AI and emerging tech demystification
✦ Accessible technology solutions
✦ Strategic partnership development
“Technology should adapt to people, not the other way around. That’s not just our philosophy – it’s our promise to the community.” – Mike
Specialisms:
✦ Exceptional ability to ease tech anxieties
✦ Expert in adapting teaching to all abilities and ages
✦ Natural problem-solver with jargon-free communication
✦ Champion of building long-term tech independence
“Every person I work with reminds me why we do this. It’s not all about the technology – it’s about helping people feel capable on their own timeline, with clarity and patience.” – Joe
Joe Wells
Community Engagement Director & Senior Tech Educator
Joe is the heart of our daily operations, bringing exceptional emotional intelligence and genuine warmth to every interaction. His unique background spanning customer advocacy and compassionate care provision has shaped an approach that transforms tech learning from intimidating to empowering.
Dedicated full-time to serving our community, Joe has rapidly developed from tech enthusiast to accomplished educator, mastering everything from WordPress to specialist accessibility tools. His transparent, patient approach – including the confidence to say “let me find that out for you” – has earned him outstanding reviews and deep community trust.
How We Help Our Calder Valley Community
Where We’ve Been
✦ Started with volunteer tech support at local repair cafés
✦ Identified the gap between corporate IT services and community needs
✦ Built trust through patient, person-centred support
✦ Gathered invaluable insights and feedback from around 50 local residents
Where We Are
✦ Delivering personalised tech education across the valley
✦ Supporting local businesses in digital transformation
✦ Building strategic partnerships with community organisations
✦ Exploring Community Interest Company status to formalise our social mission
Where We’re Going
✦ Establishing tech confidence hubs in community spaces
✦ Creating a digital inclusion program with local partners
✦ Staying True to Our Values
✦ Pioneering a local, sustainable business model for digital inclusion, that keeps community benefit at its core
Our Credentials
We understand that inviting someone into your home or trusting them with your personal devices requires confidence in their professionalism and expertise. That’s why we’re proud to share our credentials:
✦ Basic DBS Checked: Both Mike and Joe have current Disclosure and Barring Service certifications for your peace of mind.
✦ Fully Insured: We carry comprehensive insurance coverage to protect you and your property.
✦ Extensive Experience: Yes, we are knowledgeable. We also know when to say “we don’t know” and research the solution, or refer you to the right people for the job. We provide subjective advice, helping you make informed decisions.
✦ Data Privacy Focused: We adhere to UK GDPR and treat your data with the utmost respect. We never access personal files without direct permission. There is a reason why this website doesn’t have a cookies pop-up.
This is our promise to you:
✦ We Listen First: We take the time to understand your specific needs and goals.
✦ Patient, Jargon-Free Explanations: We speak your language, not confusing tech-speak.
✦ Learn at Your Pace, In Your Space: We offer home visits or meet in local cafés, adapting to your comfort.
✦ Building Confidence, Not Just Fixing Problems: We empower you to handle technology with ease.
✦ Practical, Tailored Solutions: We focus on what works for you.
✦ Transparent and Honest: Clear pricing, no pressure, and genuine advice.
Our Focus On Safety and Trust
We know that trusting someone with your technology can feel daunting. Here’s how we ensure your safety and peace of mind:
✦ Data Privacy: We never access your personal data without permission and can show you how to maintain your privacy online.
✦ Respectful Home Visits: For in-home sessions, we follow strict protocols to respect your space and privacy.
✦ Transparent Pricing: No hidden fees or surprise charges. We’ll always be clear about costs upfront.
✦ Satisfaction Guarantee: If you’re not completely satisfied with a session, we’ll offer a free follow-up or refund.
Our Community Heartbeat
✦ Accessible Appointments: We offer early morning, evening, and weekend slots.
✦ Flexible Payment: We can discuss options to suit your circumstances.
✦ Concessionary Rates: Available for eligible individuals to ensure our services are accessible.
✦ Free Tech Support at Local Repair Cafes: You’ll regularly find us at Heptonstall and Mytholmroyd Repair Cafes, offering free advice and troubleshooting. We also occasionally run stalls at local markets.
✦ Supporting Local Initiatives: We’re always open to exploring how we can support other local groups and community projects with their tech needs.
Customer Reviews
Frequently Asked Questions
Take Control of Your Digital Life Today
We understand that technology can feel intimidating, but we promise there’s no judgment here. Our goal isn’t to turn you into a tech expert – it’s to help you feel in control and able to use your devices without fear or frustration.
With patient guidance and clear, jargon-free explanations, we’ll help you accomplish what matters to you. We’re ready to help you gain the digital confidence you need, at your own pace.
