Stay Safe & Secure in the Digital World

Protect yourself from scams and keep your devices secure with our friendly security check-up service

Why Get a Digital Safety Check?

Feel Secure in the Digital World

In today’s connected world, staying safe online isn’t just about having antivirus software. From convincing phone scams to fake emails, threats can come from anywhere. But with the right knowledge and setup, you can enjoy the benefits of being online, worry-free whilst keeping your personal information private from unwanted actors.

Digital security check image of a laptop with a shield emblazoned with a lock

Why Trust Us with Your Digital Safety?

Digital peace of mind a picture of a lady giving a group tutorial on how to utilise a piece of tech

Local & Vetted: We’re DBS checked, insured, and part of the Hebden Bridge community
Trusted References: Endorsed by local establishments and previous clients
Security Expertise: Specialised knowledge in digital safety and scam prevention
Plain Language Approach: We explain security concepts without technical jargon
Personalised Solutions: Tailored security measures for your specific needs and devices
Ongoing Support: We don’t just set it and forget it – we’re here for continued assistance

What our clients said

Our Digital Safety Check, Step by Step

Check Your Devices

We’ll update your device’s software and secure your Wi-Fi connection. This helps protect against the latest security threats.

Secure Your Accounts

We’ll strengthen your passwords and set up additional security measures. This keeps your online accounts safe from unauthorized access.

Protect Your Privacy

We’ll adjust your privacy settings to control what information you share online. Learn to browse the internet more privately.

Teach Scam Awareness

Learn to spot common online scams and tricks. We’ll show you how to stay safe while shopping and banking online.

Provide Clear Guidance

We’ll create an easy-to-follow security checklist tailored just for you. You’ll receive plain-language explanations of key concepts.

Defend Your Digital World

Expert security assessments and family-oriented safety measures

Signs You Might Need a Safety Check

✦ Unexpected pop-ups appearing
✦ Strange subscription charges
✦ Slow device performance
✦ Uncertain about email legitimacy
✦ Worried about online banking
✦ Using the same password everywhere

What’s Included in Your Digital Safety Check

✦ Friendly, in-person support
✦ Deep Installed Software Audit
✦ Basic Password Assessment
✦ Scam awareness guidance
✦ Password manager setup
✦ Secure data backup setup

Special Family Support

Looking After Loved Ones

We often work with families concerned about their parents’ online safety.
We can:

✦ Coordinate with family members
✦ Set up monitoring systems
✦ Create emergency contacts
✦ Establish safe payment methods
✦ Document all security measures
✦ Provide family training

get Help ➜

Frequently Asked Questions

What exactly happens during a security check?

Our security check is a thorough, step-by-step review that typically takes about 90 minutes. We Will:

✦ Check all your devices’ security settings and update them if needed
✦ Look for any suspicious apps or software that might cause problems
✦ Check your backup systems are working properly
✦ Review your privacy settings on social media and other accounts
✦ Look for any unnecessary subscriptions or potential scam services
✦ Show you how to spot common scams and fraudulent emails

If you’d like, we can help you review your passwords strength and set up a password manager / two factor authentications to keep you safe and secure.

Most importantly, we’ll explain everything we’re doing in plain English, and give you a written guide to help you maintain good security practices going forward.

I’m not very tech-savvy. Will I be able to understand and implement your advice?

Absolutely! We specialise in working with people who don’t consider themselves “tech-savvy.” Our approach is to:

✦ Explain everything in plain, jargon-free language
✦ Move at your pace, never rushing or assuming prior knowledge
✦ Provide written notes on email that you can refer to after the session
✦ Focus on practical, everyday security habits that are easy to maintain
✦ Break down complex concepts into simple, manageable steps

Remember, good security isn’t about understanding complex technology – it’s about developing good habits and knowing what to look out for.

Do I need antivirus software on my computer or smartphone?

The short answer is: it depends on your device, but most modern devices have good built-in protection. Here’s what you need to know:

For Computers:
✦ Windows: Comes with Microsoft Defender, which is excellent for most users
✦ Mac: Has built-in security that works well for careful users. Additional antivirus might be helpful if you download lots of files or visit less common websites

For Smartphones:
✦ iPhones: Built-in security is very good; extra antivirus usually isn’t needed
✦ Android: Built-in Google Play Protect works well; some users might benefit from additional protection.

Some apps are filled with malware and spying software. Always read full “app permissions” before you download any new app.

During our security check, we’ll assess your specific situation and devices, explain what protection you already have, and help you decide if you need additional security measures.

I’m worried about my personal data. How do you ensure privacy?

We treat your personal data with the same care and respect we’d want for our own family members. Here’s our commitment to you:

Privacy Protocols:
✦ We never access personal files without your explicit permission
✦ You can watch everything we do on your devices
✦ We’ll explain what we need to access and why
✦ We sign out of any accounts we need to test
✦ We don’t store any of your passwords or personal information
✦ No information leaves your property

Security Measures:
✦ DBS (criminal record) checked for your peace of mind
✦ Fully insured for professional tech support
✦ Adherence to UK GDPR requirements
✦ Secure tools and diagnostic software
✦ Written privacy policy available on request

We’re happy to explain our process in detail before we begin and answer any specific privacy concerns you might have.

Can you help me set up automatic backups for my important files and photos?

Yes, absolutely! Setting up reliable backups is one of the most important things we do during a security check. We will:

✦ Help you choose the right backup method for your needs (cloud storage, external drive, or both)
✦ Set up automatic backups so you don’t have to remember to do it manually
✦ Show you how to check your backups are working
✦ Make sure your most important files and photos are properly protected
✦ Explain how to access your backed-up files when you need them

We can set up both local backups (to an external drive) and cloud backups (like iCloud, Google Drive, or OneDrive), depending on what works best for you. We’ll also make sure you understand how to check your backups are working properly, so you can have peace of mind knowing your precious memories and important documents are safe.

What forms of payment do you accept?

We aim to make payment as convenient as possible for you:

Payment Methods:
✦ Cash
✦ All major debit and credit cards
✦ Contactless payments
✦ Bank transfers
✦ PayPal

Documentation:
✦ Digital receipts sent via email
✦ Printed receipts available on request
✦ Detailed invoices for business clients

We can also arrange special payment plans or timing for larger projects – just ask!

Your Local Digital Security Guardians

Pictures of the two tech tutors entitled Mike Thomas and Joe Wells on a green background with fading in the corners

Swift Protection from Friendly Faces

When it comes to staying safe online, turn to HebdenTech. Mike and Joe aren’t just tech security experts – they’re your neighbours, committed to keeping our community protected and scam-free.

Mike brings a wealth of experience from his time as an Apple Store Genius, coupled with decades of technology tinkering. His background in teaching accessible tech to visually impaired students has honed his ability to explain complex security concepts clearly, and find solutions to even the trickiest digital threats.

Joe blends Welsh warmth with years of care work experience, making him uniquely suited to help those feeling overwhelmed by online dangers. His knack for explaining tricky concepts in plain English ensures you’ll not only get your devices secured but also understand how to stay protected in the future.

Why We Do This ➜

Hear From Our Community ➜

Make Technology Work for You, Not Against You

You’ve seen how we help people just like you feel more comfortable and confident with their devices. Whether you want to stay in touch with family, manage your daily tasks, or simply stop feeling overwhelmed by technology, we’re here to guide you – one small step at a time.

We understand that technology can feel intimidating, but we promise there’s no judgment here. Our goal isn’t to turn you into a tech expert – it’s to help you feel in control and able to use your devices without fear or frustration.

With patient guidance and clear, jargon-free explanations, we’ll help you accomplish what matters to you. We’re ready to help you gain the digital confidence you need, at your own pace.

Get in Touch ➜